For international orders, kindly contact us at +91 9535599292

Returns, Cancellations & Refunds

Before returning a product, please take a moment to understand how our jewellery is made. At Samskruthi, all our pieces are handmade and not machine made. Our traditional craft persons pour their heart and soul into each piece, making each one unique. There is a certain charm to handmade products that you just can't find in mass-produced items. Handmade jewellery may have slight quirks and irregularities and that's what makes it one of a kind. The stones used may vary slightly vary in color and shade as well. Making a purchase with us indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.

  1. We do not accept cancellation of orders. If there is a valid reason for cancellation, it must be informed to us within two hours and a credit note of the same amount will be given, which will be valid for 6 months. No refund will be made
  2. Once a product Is sold, it cannot be returned or exchanged
  3. We want our customers to be happy with their purchase, so we suggest reading the product description carefully before making a purchase. We try to mention all possible information on our website. If you have any further queries, you can contact us on +91 95355 99292. We also commit to delivering what is displayed on our site, and believe that the prices we charge are the best possible.
  4. We accept returns only if the product is damaged during transit or if an incorrect product was sent to you
  5. If the product is damaged on arrival or incorrect, it has to be informed to us within 24 HOURS OF RECEIVING THE ORDER along with pictures of the damaged product. In this case, we will replace the defective or incorrect product upon receiving the original ones from the customer.
  6. In this case, we can try to repair the damaged product upon receiving it. For some reasons, if the product cannot be repaired, we request you to choose another product of the same worth or a credit note of the same amount will be given but no refund will be made
  7. The product must be returned with original packaging, freebies and accessories
  8. If the product is damaged because of use or if the product is not in the same condition in which you received it, return will not be accepted
  9. Cancellation by Us - there may be certain orders that we are unable to accept and must cancel due to various reasons. In this case, the amount credited to us will be returned.